CHARGE.com 800-932-5708 #2614

These guys have been around for a long time. In the beginning (early 90's), they generated merchant account leads online and then sold them to Merchant Account providers. Somewhere along the line they decided to provide the accounts too.

This rate finding process was very interesting and quite a chore. This research process lasted nearly 2 weeks. We first emailed many questions about their fees which we received no reply at all. We then went onto their website application and actually completed their forms up until they were asking for social security number and date of birth. Asking for this info means that they want to pull a credit report so we stopped there. Even though we did not click a submit button, we immediately started getting emails ordering us to return and finish the application.

We then received a multitude of other emails saying we were approved, congratulations; click this link to activate your account, etc., etc. We sent more emails using the email link on their website telling them that we were the ones that didn't finish the application because we needed answers to some question that we had previously emailed, but received no reply. We asked if they would please first answer our questions so we could make an intelligent decision. This triggered emails from a few of their people flaunting corporate titles and claiming that they guarantee that their program is the absolute best and the lowest, but we still got no answers to our questions. Then, the emails ordering us to return and finish the application came again. They sometimes read, "THIS IS OUR LAST ATTEMPT!!!"

We answered these emails with still more requests that our questions be answered, but they would not give us what we wanted. Then a man that seemed as though he was the "ultimate big boss" emailed and said that we MUST call if we want to know anything. So.....we called. It is very humorous to know everything about Merchant Account fees and then listen to others tell their stories about them. It is harmless, but it makes one wonder if a career in fantasy book writing might be the correct calling. So, if you are ready and willing to get out your largest negotiating hammer, jump into the fox hole for about 2 weeks, you may get their best deal which is listed above.