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TRUTH in processing

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Taking the Mystery Out of Merchant Accounts
    from Vertical Media October 2007 e-Newsletter

**This article comes from contributing writer Michael Mack from Truth in Processing. Please read along to see just how the mysterious merchant account actually works.

Visa International rules and governs the entire credit card world. The "Big Wigs" at Visa maintain what are called "interchange rates". An interchange rate is the "bottom line" percentage of all dollars involved in a credit card transaction that calculates out as profit for Visa International. Example: If your customer uses a card to pay for a $100 sale at an interchange rate of 2.50%, Visa makes $2.50 from that sale (2.50% X $100 = $2.50). But, alas, it doesn't stop there.

Visa makes these interchange rates available to banks exclusively. The banks then mark up the interchange rates so they can make some money too. Whatever the markup above the interchange rate is bank profit. And we ain't done yet. The banks then pass their rates to us........the "Independent Sales Office" (ISO). Where did we come from? Well, if I may editorialize, banks are not fond of work. Hence, they subcontract the job of promoting, selling, and servicing merchant accounts to us, the ISO's, who in turn mark up the rate a final time before passing it on to you. When you, the humble merchant, complete a transaction, all of us get paid!

Fees other than the basic percentage were invented by the banks to increase merchant account bank profits. Most merchant account sales reps will only tell you the fees that you specifically ask about. Meaning, if you don't ask, they don't tell. Over here, we call that withholding the truth! In a nutshell, you have to know what to ask when rate shopping for a merchant account or you'll probably get only a fraction of the truth. The rates the reps don't tell you about come as a surprise when you open and read your first monthly statement 30 days later...as will be the cancellation fee imposed, if the monthly fees are not to your liking and you ask back out.

Obviously, I would love it if all of you reading this would call and establish an account through my sales office. Whether you call here or not, keep at hand the following list of questions while merchant account shopping. It will save you time, money, and a few headaches.

  1. What is my Visa/MC percentage?
  2. What is my Visa/MC transaction fee?
  3. What is my Visa/MC minimum monthly processing fee?
  4. What will you charge me for Mid-Qualified transactions (government, business, rewards cards)?
  5. What will you charge me for Non-Qualified transactions (foreign cards)?
  6. What is my batch settlement fee? Is the fee per daily batch regardless of how many transactions I have, or per item/transaction?
  7. Is there a monthly service fee?
  8. Is there a monthly statement fee?
  9. Is there an online account viewing fee?
  10. What about Amex and Discover?
  11. Is there a contract? How long?
  12. Is there an early termination fee? How much? (If there is one and the rep says they will waive it-do not believe it)
  13. When do my rates change? Do you notify me before you raise them?
  14. If I am found guilty in a "chargeback" dispute, how much am I penalized?
  15. Will I ever be forced into a reserve account where you hold my money?
  16. What is the money penalty for going over my monthly dollar volume?
  17. If I am lucky enough to have a very large singular transaction/sale, will I be penalized? Will you freeze/hold the money for any length of time?
J. Michael Mack
Truth In Processing,
http://www.truthinprocessing.com
support@tiprocessing.com
866-553-8205

 


 

World Wide Brands
Merchant Accounts 101: Understanding Their Role in Your E-Biz
by Chris Malta & Robin Cowie

View original article here

What a Merchant Account Is
In its simplest terms, a merchant account is a bank account that allows your E-Biz to accept credit card payments and e-checks. At a specific time each day, your merchant account bank receives that day’s completed transactions. They hold the money for several days or more, to make sure all parties involved are satisfied. During this time, they also perform additional security checks. If no issues arise, the bank then wires the money into your business checking account.

What a Merchant Account Isn’t
Retailers often confuse merchant accounts with other elements involved in their whole payment solutions. But each element is a separate function of a larger service; merchant accounts are just one piece of the puzzle.

  • A merchant account is not a shopping cart.
    Shopping cart technology is software that simulates a physical shopping cart, in that it allows users to “place” items in it until they’re ready to check out, and then totals their purchases for them.
  • A merchant account is not authorization software.
    Authorization software is the equivalent of a digital credit terminal. It runs address verification, sends the buyer’s information through fraud detection filters, and ensures the card has enough credit available for the purchase. Authorization software makes instant approval possible.
When you’re looking at solution providers, be sure that all three elements — your merchant account, shopping cart, and authorization software — are compatible with one another. They all need to be integrated, in order for you to have that seamless payment solution you’re looking for.

Is It Hard to Get Approved for a Merchant Account?
Every institution has different policies and requirements for getting approved. Some want your corporation papers, your Tax ID, and your business banking account information at the time you apply. Others are more lenient, even to the point of pre-approving your account, and allowing you to activate it when you have everything ready.

Getting approved can be especially challenging if you have poor credit history. However, some institutions will permit you to have a co-signer. According to Michael Mack, of TruthInProcessing.com, his company was set up to help the new business owner. Says Mack, “We’ve structured our business in that fashion. Less than one-half of one percent of all our merchant account applicants, since the inception of our company, have been turned down.”

Don’t Lose that Sale — Why You Need a Merchant Account
Shoppers are likely to move on to another site if you don’t offer their preferred payment option. That’s why, even if you have a PayPal account, you still need the flexibility a merchant account gives your buyers. You’ll lose the majority of your customers who aren’t PayPal members if you don’t make that option available to them. Most people won’t take the time to muddle through PayPal’s alternate solutions. Says Mack, “If it takes five minutes to find the product and buy it, but fifteen minutes to pay, they’re going to go somewhere else. In a sense, having a merchant account is just a part of providing good customer service.”

 


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